Frequently Asked Questions

Zen Laundries provides premium laundry pickup and delivery services across the San Fernando Valley, including Granada Hills, Northridge, North Hills, Mission Hills, San Fernando, and Chatsworth. We operate 7 days a week (Monday–Sunday) with two convenient scheduling windows:

Morning: 7:00 AM – 9:00 AM

Evening: 4:00 PM – 6:00 PM

We know you want your clothes back quickly! Zen Laundries offers a swift next day turnaround time. Your laundry will be professionally washed, dried, precisely matched, and returned to your doorstep freshly cleaned the very next day.

No, you do not need to be home! When you easily place your order online, you can specify a safe drop-off location (like your porch, apartment desk, or backyard). To keep you fully informed, our driver will send you a text message notification when they are on their way to your location.

We care about your clothes and the planet, which is why our standard service uses high-quality eco-friendly laundry products like ECOS and vegan-friendly bleach. However, if you prefer a traditional clean, you can easily upgrade your order to Tide or Gain at absolutely no additional fee.

We treat your garments with the utmost care. Our professional team separates your clothes by color and fabric type before washing. If you have specific items you prefer to have hung up rather than folded, we will gladly hang items upon request for just $0.15 per hanger.

Absolutely. We are happy to spot-treat stains upon request—just let us know what needs extra attention when you place your order online or include a note with your laundry bag. We also carefully follow any special instructions you provide to ensure your laundry is done exactly the way you like it.

It's simple! Just click on the "Schedule a Pickup" button and input your information. It usually takes less than two minutes.

There is no contract. You can quit whenever you want. We are confident that you will stay with us as long as we continue to provide you with exceptional service.

When you place your order we ask for your credit/debit card information. Your card will not be charged until your laundry order is complete.

We recommend putting your laundry in a laundry bag or a trash bag that cinches closed. 

You can suspend your account until you return from your vacation. Just log into your account and put your service on hold until you return.